The Telecom Fraud Reset
Telecom Fraud On-site Certification Training
Boosting Fraud Protection in the DNA of your Telco
Verify the strength and completeness of fraud protection in your telco. Ensure key teams have the skills and knowledge to implement industry standard fraud controls.
The Telecom Fraud Reset is an On-site certification training that helps key fraud-related teams work together to ensure there are no gaps or unnecessary overlaps in fraud protection coverage by verifying that everyone has the skills and knowledge to implement industry standard fraud controls in line with management’s needs and expectations. The fraud-related teams who participate in the process include:
- Fraud Management System Team/Analysts
- Business Intelligence/Fraud Forensics Team
- Dealer/Channel Fraud Prevention Team
- Investigation/Prosecution/Evidence Gathering Team
- Corporate/SMB Fraud/Operations Team
- Internal Audit Team
- IT/systems audit
- Physical security
- Logical security
- Legal Intercept/Wiretap Specialists
- Billing Team (Customer Database for Law Enforcement Queries)
- Credit/Collections/Dunning Team
- Network Security Team
- IT Security Team
- Interconnect Operations Team
- Roaming Operations Team
- Content/VAS Team
- New Product, Promotion and Deal Teams
Not only will teams learn about industry standard practice in fraud protection across all these technical and operational domains, they will learn how to leverage their existing work, skills and knowledge towards better meeting management requirements.
This will allow teams and managers to expand their scope, cover more exposures and vulnerabilities, offering wider and stronger protection – while actually getting the headcount and budget they need for their departments by proving a reliable and understandable return on investment from these activities to management.
Programs
Fraud Onsite Course Days
TVC102: OSS Fraud Forensic Controls
TVC Course Information
Certification
Candidates who have at least 6 months of verified work experience in a telecoms-related area and who pass all exams as well as attend all 40 hours of class will be awarded certification as a Telco Fraud Analyst (TFA).
Our Promise
Students who take the training seriously, participate enthusiatically in activities, and pass the certification exams will be able to perform all of the practical applications listed under each course description.
Sample Fraud On-site Curriculum
|
TVC101: Making Fraud Investment Equal Fraud Protection |
TVC102
: OSS Forensic Controls |
TVC103: BSS Forensic Controls |
TVC104: Interconnect Fraud |
TVC105: Roaming Fraud |
|
|---|---|---|---|---|---|
| Opening | Defining the Telco Fraud Problem |
GRAPA's 5 Logical Security Domains | Billing Models and Credit Risk |
Partner Frauds and Credit Models |
Roaming Frauds and Business Models |
| Morning | GRAPA's FMS Fishbone Methodology |
Methods of Access and Attack |
SIM, Provisioning, and Voucher Frauds | Introduction to Interconnect Business and Frauds | Roaming Signaling |
| Late Morning | GRAPA Fraud Standard Controls, Methods, and Principles |
Network Operations and Frauds |
Procurement Frauds and Inventory Theft | Prisoners' Dilemma | Postpaid Roaming Operations and Frauds |
| Afternoon Opening | The Incident and Case Management Lifecycle | Access, Service Delivery, and AAA | Sales, Channels, and Commissions Frauds | Denial of Revenue in Interconnect | USSD Roaming and Frauds |
| Afternoon | GRAPA's Fraud Governance Model, KPIs, and Framework | Packet Operations and Frauds |
Credit, Collections and Customer Frauds | SIMbox frauds | Prepaid CAMEL Roaming and Frauds |
| Closing | Financial and Revenue Impact of Fraud | GPRS/3G Operations and Frauds |
Billing Systems and Frauds | Interconnect Attacks and Vulnerabilities | Data Roaming and Content Frauds |